Last Updated: 12 October 2026
At LUMIKID, we aim to provide a smooth and reliable shopping experience. This policy explains our shipping procedures, order cancellations, returns, exchanges and refunds for purchases made through our official website.
Orders are processed after successful order placement and payment confirmation, where applicable.
During processing, we verify order details, conduct quality checks and prepare products for dispatch.
Our estimated processing time is 1–3 business days. Processing may take longer during sales, holidays or periods of high order volume.
After dispatch, delivery generally takes approximately 2–7 business days, depending on the delivery location and courier service.
Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays or other circumstances beyond our reasonable control.
Shipping charges will be calculated according to the customer’s delivery address and applicable shipping rates. The final shipping charges will be displayed at checkout before the order is placed.
Where tracking is available, customers will receive tracking information through the contact details provided during checkout.
If your order is delayed or you experience a delivery issue, please contact us at contactlumikid@gmail.com.
Customers may request cancellation within 24 hours of placing an order, provided the order has not already been dispatched.
Once an order has been dispatched, cancellation may no longer be possible through our standard cancellation process. This does not affect any rights available under applicable law.
To request cancellation:
If an order is successfully cancelled after payment has been collected, any refund due will be processed according to our refund procedure.
We accept return requests within 7 calendar days of delivery, subject to the eligibility conditions below.
To qualify for a return:
Products may be excluded from voluntary returns where clearly identified in the applicable product or offer terms, subject to applicable law.
However, exclusions do not remove any rights or remedies available for defective, incorrect or misrepresented products under applicable law.
Please wait for confirmation and return instructions before sending a product back.
We accept exchange requests within 7 calendar days of delivery, subject to product eligibility and stock availability.
Exchanges may be requested for eligible size or fit issues.
If the requested replacement is unavailable, we will contact you to discuss the available options.
Refunds will be provided where approved under this policy or required by applicable law.
Where a refund is approved, it will generally be processed to the original payment method where supported and appropriate.
For Cash on Delivery orders, we may request the necessary information to process an eligible refund through an appropriate payment method.
Once a refund is approved, we aim to initiate processing within 5–7 business days.
The time required for the amount to appear in your account may depend on your bank or payment service provider.
If you have not received an expected refund, please contact contactlumikid@gmail.com with your order number.
If you receive a defective, damaged, incorrect or materially different product, please contact us promptly.
Please provide your order number, a description of the issue and photographs or videos where appropriate.
Depending on the circumstances and applicable law, the resolution may include a replacement, exchange, refund or another appropriate remedy.
Sale and discounted products are subject to the return and exchange conditions communicated on our website.
Discounted products are not automatically excluded from remedies required under applicable law, including remedies for defective or incorrectly supplied products.
Any specific restrictions will be disclosed before purchase and will not override mandatory consumer rights.
Please inspect your order after delivery.
If you receive a damaged, defective or incorrect product, contact us at contactlumikid@gmail.com as soon as reasonably possible.
Please include:
We will review your request and communicate the appropriate resolution.
Failure to report an issue within an internal target timeframe will not automatically remove rights available under applicable law.
Please contact our customer-support team before sending a product back.
We will provide instructions on the return process and clarify any applicable shipping arrangements.
Responsibility for return shipping costs will depend on the reason for the return, the circumstances of the order, our published policy and applicable law.
Where a product is defective, damaged, incorrect or otherwise eligible for a remedy at our expense, we will handle the applicable shipping costs in accordance with our policy and legal obligations.
For shipping, cancellation, return, exchange or refund enquiries, please contact us using the details below.
Brand Name: LUMIKID
Business Entity: LUMIVERSE VENTURES LLP
Email: contactlumikid@gmail.com
Country: India
