Privacy Policy

Last Updated: 12 October 2026

LUMIKID, operated by LUMIVERSE VENTURES LLP, respects your privacy and is committed to protecting the personal information you share with us through our website.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, create an account, place an order or contact us.

By using our website, you acknowledge this Privacy Policy.

1. INFORMATION WE COLLECT

When you visit our website, create an account, place an order or contact us, we may collect the following information:

  • Personal Information: Name, email address, phone number and other contact details.
  • Delivery Information: Billing address, shipping address and delivery instructions.
  • Account Information: Username, account details and information necessary to manage your account.
  • Order Information: Products purchased, order history, order status and transaction details.
  • Payment Information: Payment status, transaction references and information provided through our payment service providers.
  • Technical Information: IP address, browser type, device information, operating system and website usage information.
  • Customer Support Information: Messages, enquiries, complaints and other information you provide when contacting us.

We collect only the information reasonably necessary for the relevant purpose, subject to applicable law.

2. HOW WE USE YOUR INFORMATION

We may use your personal information for the following purposes:

  • To process and fulfil your orders.
  • To arrange shipping and delivery.
  • To process payments, cancellations, returns, exchanges and refunds.
  • To create and manage customer accounts.
  • To send order confirmations, shipping updates and transactional notifications.
  • To respond to customer enquiries and complaints.
  • To maintain website security and prevent fraud.
  • To improve our website, products and customer experience.
  • To comply with applicable legal, tax and accounting requirements.
  • To send promotional emails or offers where permitted by law and subject to applicable consent requirements.

We will not use your personal information for purposes incompatible with those explained in this policy unless permitted by applicable law.

3. SHARING OF PERSONAL INFORMATION

We do not sell your personal information to third parties.

However, we may share relevant information with trusted service providers when necessary to operate our business, including:

  • Payment Providers: To process online payments and verify transactions.
  • Shipping and Courier Partners: To deliver your orders.
  • Website and Hosting Providers: To maintain our website and store information.
  • Technical Service Providers: To support website functionality, security and maintenance.
  • Professional Advisers: Accountants, legal advisers and other professionals where necessary.
  • Government and Legal Authorities: Where disclosure is required by law or necessary to respond to lawful requests.

Such parties may receive only the information reasonably necessary for their relevant services, subject to applicable law and contractual obligations where required.

4. PAYMENT SECURITY

Online payments made through our website may be processed by third-party payment service providers.

Your payment may be subject to the payment provider’s terms, privacy policy and security procedures.

We do not ask customers to share their UPI PIN, card PIN, banking password or OTP with our customer-support team.

Although we take reasonable steps to protect customer information, no online transmission or storage system can be guaranteed to be completely secure.

5. COOKIES AND WEBSITE TECHNOLOGIES

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

These technologies may help us:

  • Remember shopping cart contents and website preferences.
  • Maintain account sessions.
  • Understand website traffic and usage.
  • Improve website performance and functionality.
  • Support security and fraud prevention.

Some cookies may be provided by third-party services used on our website.

You may be able to manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality, including account access or checkout.

Where required by applicable law, we will obtain the necessary consent before using cookies or similar technologies.

6. WEBSITE ANALYTICS AND ADVERTISING

We may use website analytics tools to understand how visitors interact with our website and identify opportunities to improve our services.

If we use advertising or marketing tools, those tools may process certain technical or browsing information in accordance with their applicable privacy policies and settings.

We will handle personal information used for analytics, advertising or marketing in accordance with applicable law and any required consent or preference choices.

7. PROMOTIONAL COMMUNICATIONS

We may send promotional emails about LUMIKID products, new collections, offers and announcements where permitted by applicable law.

You may opt out of promotional emails by using the unsubscribe option provided in the email, where available.

Even if you opt out of promotional communications, we may continue to send essential transactional messages relating to your account, orders, payments, shipping or customer-support requests.

8. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, accounting, legal compliance, fraud prevention and dispute resolution.

The applicable retention period may vary depending on the type of information and the purpose for which it is collected.

When personal information is no longer required, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable law.

9. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.

These measures may include access controls, security updates, secure website connections and safeguards provided by our hosting and payment service providers.

However, no method of electronic storage or transmission is completely secure. We cannot guarantee absolute security.

If a personal data breach occurs, we will take appropriate steps and provide notifications where required by applicable law.

10. YOUR PRIVACY RIGHTS

Subject to applicable law, you may have the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of personal information where legally permissible.
  • Withdraw consent where processing is based on consent.
  • Opt out of promotional communications.
  • Raise concerns or complaints about our handling of personal information.

To exercise an applicable right, please contact us using the email address provided below.

We may need to verify your identity before processing certain requests. Some information may need to be retained where required by law or for legitimate legal and business purposes.

11. CHILDREN’S PRIVACY

LUMIKID offers clothing designed for children and teenagers aged 7–16 years.

Our products are intended for children and teenagers, but purchases and account activities should be undertaken with the involvement of a parent or legal guardian where appropriate.

We do not knowingly collect children’s personal information in a manner that violates applicable law.

Parents or legal guardians who have concerns about personal information associated with a child may contact us using the details below.

Where required by law, we will obtain appropriate consent and take the necessary steps regarding children’s personal information.

12. THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, payment services, social media platforms or other external services.

These third parties operate independently and may have their own privacy policies and terms of use.

We encourage you to review their policies before providing personal information. We are not responsible for the independent privacy practices of third-party websites, except where responsibility is imposed on us by applicable law.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, service providers or legal obligations.

Any updated version will be published on this page with a revised “Last Updated” date.

We encourage you to review this page periodically.

14. CONTACT US

If you have questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us using the details below.

Brand Name: LUMIKID
Business Entity: LUMIVERSE VENTURES LLP
Email: contactlumikid@gmail.com
Country: India